How do I book and what information do you need from me?
There are three ways in which you can pay for the trips that you book with us.
1. You can pay through the internet, through our booking website. This
is by far the easiest, safest and fastest way to reserve and pay for
your adventure. If you choose this way then you will receive a voucher
via e-mail which you will need to print and bring along on your trips.
If you are going on a multi day trip then you will receive one voucher
for all of the trips via e-mail and we will make you separate vouchers
for each of your trips, which will be waiting your arrival in Iceland
at our office at Laugavegur 11.
2. You can pay via phone, the phone number is +354 562 7000. If you
choose to pay through phone then your vouchers will be waiting for you
when you come to Iceland, either at our office at Laugavegur 11 or at
your hotel.
3. Sometimes you can pay when you arrive to start your trip, but this is only possible in special circumstance.
Please Note: However you pay, you will always get a voucher:
REMEMBER TO BRING YOUR VOUCHER ALONG FOR YOUR TRIP!
How much notice do I need for my booking?
We recommend that you book your trip with at least 2 days notice, but
if you intend to visit Iceland in the summer season we recommend you
book with as much notice as you can since our trips are very popular
and they frequently sell out in high season.
What currency do you accept?
We only accept the Icelandic króna. Our website
presents prices is ISK and in EURO, the EURO price is obtained by
converting it with the currency exchange rate of the Icelandic Federal
Bank. If you would like to calculate the price of our tours in some
other currency you can do so here.
Do you do private departures?
Yes we arrange private trips and custom make super
jeep tours all the time. Just contact our office and start the
planning! You can email us here.
When is the U-Drive Golden summer edition available?
From the 1st of May to the 11th of September.
When is the U-Drive Golden winter edition available?
From the 12th of September to the 30th of April.
When is the U-Drive South Shore available?
All year round.
What is the difference between U-Drive Golden Summer and U-Drive Golden Winter?
The summer edition includes river rafting on Hvítá but the U-Drive Golden Winter includes lava caving.
Is is possible to book a U-Drive Golden with lava caving in summer?
Yes, as a private trip, please contact us to find out prices and availability.
What kind of jeeps do you use on self drive super jeep tours?
We use specially modified 4x4 self-drive vehicles
which were especially designed for demanding terrain.. They are Land
Rover Defender 110 with a diesel engine and stand on huge 38" tires.
They are equipped with a snorkel which draws air for the engine in from
above the roof and enables us to drive across deep rivers with our
getting water in the engine. Each car has a VHF radio which keeps all
jeeps connected to the guide/guiding vehicle, so if you have question
or the guide is giving instructions you will receive the crystal clear
over the radio. Each car has GPS unit.
Each car also has a special off-road kit installed and its most
important component is the air compressor. When we are driving in snow
or sand we will take some of the air out of the tires this spreads the
weight of the car more evenly and enables us to drive in terrain and
conditions you would not believe possible. In some extreme cases we can
let the air down to 2 psi (normal psi pressure is 20 psi). So the air
compressor allows us to adjust the psi in our tires anywhere and and
anytime, according to the conditions. The off road kit also includes a
tow line, a hitch for the car and shovel.
Can there be several drivers on a self drive tour?
Yes, no problem you can have up to 5 different drivers in each car with out extra cost.
Will we get stuck on our super jeep tour?
Super jeep tours by definition can be demanding
tours in demanding conditions. The jeeps are specially designed to get
you where you are going but as in all tours that take place out in the
wild Icelandic nature, nature has the last word. There is definitely a
possibility that the jeeps will get stuck and that is simply a part of
the program, part of the fun. Your guide has expert knowledge of the
terrain and plenty of tricks up his sleeve to free the jeeps. On super
jeep tours in summer but especially in winter you are almost guaranteed
to run into some heavy terrain and difficult conditions so be prepared
to grab a shovel and help out! It is like they say, when the going gets
tough the tough get shoveling.. : )
What is the self risk amount on self drive super jeep tours?
Our self drive vehicles are rented to you and we then provide a guide
to teach you how to drive a super jeep, guide you, tell you about
Iceland and generally to help you out. How ever this is a rented car
and rules and regulations are the same as for any rental car. If you
damage your jeep during your trip the self risk amount is 2.000 Euro.
Your guide can drive the car for you at anytime, but when you guide is
driving he does so on your behalf and you are also responsible for
damages that may incur while you guide drives your jeep for you. This
only applies for SELF DRIVE SUPER JEEP TOURS. On driver guided tours
Arctic Adventures or its partners (depending on the tour) is
responsible for the super jeep.
What happens if I damage or crash the super jeep?
As stated above you will have to pay for any damage to the car up to the amount of 2.000 EUROs.
What happens if the car has a mechanical failure?
If you jeep breaks down then you are not liable for that damage unless
the break down is directly caused by your driving (f.ex. if you drive
to fast into a river and manage to get water in the engine).
Can I rent a self drive super jeep with out a guide, and travel around Iceland on my own?
Yes you can, please contact us for prices and conditions.
Where to your super jeep trips start?
On all standard trips we will pick you up in
Reykjavík, if you are staying at one of the many hotels and guesthouses
in downtown Reykjavík your pick up for your tour will be from the
Cintamani Center which is our office. How ever if you are staying at
one of the following hotels you will be picked up from there: Hotel
Hilton Nordica, Hotel Cabin, Grand Hotel, Radisons SAS Saga, Hotel
Loftleiðir and Parkinn Hotel. If you are unsure as to the location of
your hotel and wether or not we will pick you up or you if you should
meet us at our Center, then feel free to contact us and find out : )
Where is your Reykjavík Office located and when are you open?
Our office is at Laugavegur 11, the main shopping
street in Reykjavík. There you can get all the information that you
need, be it about the trips that you want to go to or just general
information about Reykjavík. You can also book and pay for various day
trips. Over the summer season (June-August) we are open from
08:00-21:00 Monday-Saturday and 10:00-18:00 on Sundays. All other times
of year we are open 10:00-18:00 Mondays-Fridays, 11:00-16:00 Saturdays
and closed on Sundays. But you can reach on our emergency cell phone
line: +354-898-0410.
Do I need a insurance before going on one of your trips?
We recommend that you have personal health
insurance coverage when participating in adventure activities in
Iceland, we actually recommend that when ever and where ever you travel
you take out a good travel insurance..as world travelers our selves it
has saved us money and aggravation many times..
What is the Golden Circle?
The Golden Circle is a name for the very popular
sight seeing route that connects Reykjavík with Þingvellir National
Park, Geysir Hot Springs and Gullfoss Waterfall. We offer several
Golden Circle trips that combine sightseeing with some of our adventure
tours. Check out the Golden Grand Slam (which includes river rafting),
the Golden Glacier Ride (which includes a snowmobile trip on
Langjökull), the Treasure Island ( and the U-Drive Golden (which
includes river rafting and a super jeep self drive trip).
Questions about the activities which are included on our super jeep trips.
How do Arctic Adventures, Arctic Rafting, the Glacier Guides, the Cintamani Center and Reykjavík Backpackers connect?
We are one family of companies that work together
and share facilities (f.ex. we all have the same office in Reykjavík).
We also share guides, vehicles and equipment in order to run an
organized and professional operation. All of these companies are run by
guides and adventures and owned by guides and adventurers.
How long have you been in business?
We have been in rafting on the Hvítá river since
1983 which makes us one of the longest running rafting operations in
Europe. Since the late 1990s we have been adding more and more
activities to our selection. So we are NOT a travel agency, we are an
adventure operator, owned by guides and world travelers and run by
guides and adventurers.
What is the minimum age for a participant on a your tours?
Each one of our tours have unique characteristics
and different age limits, how ever you can generally assume that kids
10 years and older, with shoe size 35 EURO or larger can participate in
our tours more easy going tours. On demanding tours we generally have a
age limit of 18 years. On motorized activity tours participants that
want to drive (f.ex. snowmobiles) you will need to be at least 17 years
old and hold a valid driving license. Younger kids and those that would
not like to drive can in most cases sit at the back of the quad or
snowmobile. If you are going on a U-Drive Self Drive Super Jeep tour
then all drivers have to be 25 years old.
Can I drink alcohol before or during your tours?
No absolutely not. The consumption of alcohol
makes you more prone to hypothermia and makes you to unpredictable
mistakes (as you probably know : ). It is therefore strictly
prohibited, if we suspect that participants are intoxicated we will
prohibit them from joining the tour.
What do I have to bring with me for my tour?
Each tour is different and you will need to bring
different things. How ever there are certain things that you always
have to bring with you. Remember this is ICEland and for you to have a
pleasant experience here in the High North it is vital that you bring
good outdoor clothing. No one should come to Iceland (it does no matter
if you are coming in summer or winter) with out a good water and wind
proof jacket and pants, good, sturdy, waterproof hiking shoes, a warm
hat that breaks the wind, good warm gloves, good warm woolen or other
thermal undergarments. Also if you are visiting Iceland in the winter
time it is good to bring a down jacket and ski pants. In Iceland there
is no such thing a bad weather, just bad equipment and not the right
clothing.
When can I bring my camera along?
On all our trips that are NOT water based you can
bring you camera along, and you should definitely bring one since
Iceland is positively full of amazing, scenic views!
Here is short briefing on safety and insurance:
Ensuring the safety of all our participants is our
first and foremost priority. However, due to the nature of outdoor and
adventure activities, we are subject to the same environmental risks as
in any wild natural environment. Should you wish to participate in one
of our trips, we ask you to be prepared to sign a contract with us
stipulating that you are fit to participate in such activities and
assume all risks inherent in doing so.
If I am traveling solo, can I book a trip or is there always a minimum of 2 people?
There is a minimum of 2 people for most of our
trips, we usually run the trips on the guaranteed departure dates. If
you are interested in some trips and are traveling alone we can put you
on waiting list and contact you if more people book the trip. Also in
many cases, especially in summer time we already have a booking and you
can join that group.